Wednesday, December 14, 2011

OpenText RightFax 9.3 Past Maintenance December 31, 2011

On December 31, 2011, the OpenText RightFax 9.3 Fax Server software will transition from Current Maintenance software to Past Maintenance (formerly known as End-of-Life) software.

Definition – Current Maintenance: OpenText will provide patches and bug fixes to any product in the Current Maintenance Support Lifecycle.

Definition – Past Maintenance: During this stage of the product lifecycle, the following support services are still available to the customer with a valid Atticus Consulting support contract:

  • Unlimited number of support request submissions through email, telephone or online
  • Support request response time targets remain unchanged
  • Access to online documentation
  • Access to technical articles and discussions on the OpenText Knowledge Center website

In the past, End-of-Life meant no support for the product version after the EOL date. Today, when a product is considered to be Past Maintenance, the core development team is redirected to other work, and no new Service Packs and Patches are released for general use. Product defects and enhancement requests may still be reported, but work by the core development team on these issues will be discontinued.

On December 31, 2011, OpenText RightFax 9.3 Fax Server software will transition to Past Maintenance. However, RightFax 9.3 customers, with a valid Atticus Consulting support contract, will continue to receive access to customer support and all available documentation.

For more information please contact us at

Tuesday, February 15, 2011

OpenText RightFax Technical Alert 10822011

Open Text the makers of RightFax has identified a risk for data corruption to occur in OpenText RightFax. The tracking number for this issue is RF-3968.

Systems Affected

  • OpenText RightFax 9.3, including all major service releases and hotfix levels
  • OpenText RightFax 9.4, including all major service releases and hotfix levels

In RightFax—using the Terminal Services client to send multiple print-to-fax jobs simultaneously—fax information from one session may get merged with another if it is interrupted.

Fax information from the interrupted session may be sent to unintended recipients.

This issue is resolved in OpenText official patches

Instructions on how to apply the patch are included in the .zip file.

Please feel free to contact us if you have any questions.

Tuesday, October 19, 2010

Live webinar Nov 18th, 2010 with Psigen Software

Process and Archive Fax and Paper documents

All organizations struggle to extract information and manage the ever increasing volume of paper and fax documents. Manual document processing is slow, labor intensive, expensive and frequently inaccurate.

Register today for a free webinar on November 18, 2010 at 11AM EST to learn how to process your documents more efficiently.

Are You Currently...
  • Spending several staff hours a day manually routing a RightFax document?
  • Manually entering data from inbound fax images and paper documents?
  • Printing your RightFax documents in order to process them correctly?
  • Wasting time searching for RightFax and paper documents you know you have received?
  • Worried about the challenges you will face if your volume of inbound faxes and paper documents continues or increases?
PSI:Capture Can…
  • Automatically import fax and paper documents for indexing
  • Automatically separate multiple documents into individual files
  • Automatically locate and extract critical data on fax and paper documents for indexing
  • Automatically provide Quality Assurance
  • Automatically Migrate fax and paper documents to the document/content management system of your choice, including Microsoft SharePoint, Open Text Alchemy, eDocs, Livelink, and more

For more information about how Psi:Capture can improve your document processing please click here.

Monday, October 18, 2010

PSIGEN Releases PSI:Capture 3.6.1

PSIGEN Software, Inc., the leader in advanced document capture and scanning solutions, announced the release of PSI:Capture 3.6.1. The latest version of their industry leading capture platform provides seamless integration with many industry leading Document Management and Content Management Systems, including: Open Text eDocs/LiveLink, iDatix, PaperWise and Hershey Singularity. PSIGEN now provides advanced capture and data extraction for 47 different DM/ECM systems.

Along with new migration integrations, the new release also provides enhancements to the Advanced Data Extraction (ADE) capabilities within the product, with some new features: line item processing zones, zone triggering, document color dropout, and overall enhancements in forms processing capabilities.

Thursday, October 07, 2010

Dialogic Brooktrout Fax Upgrade

For a limited time, Dialogic is offering you the opportunity to purchase the latest Brooktrout Fax Products – and receive a rebate of $100 per port on the products you are replacing.

Eligible Products

Products that can be purchased to qualify for a rebate are:

Please contact us for more details.

Wednesday, September 29, 2010

IBM FileNet Fax Customers

IBM FileNet Fax customers can now convert their existing FileNet Fax systems into fully licensed Open Text Fax Server, RightFax Edition servers.

On April 13, 2010, IBM announced that the company will withdraw from marketing the IBM FileNet Fax V5.1.0 as of May 13, 2010 and withdraw support for the product as of September 30, 2011.

Solutions for FileNet Fax Customers

Existing FileNet Fax customers can now convert FileNet Fax systems into fully licensed Open Text Fax Server, RightFax Edition servers through the FileNet migration program. The FileNet migration program allows FileNet Fax customers to upgrade to the latest version of software, Fax Server 9.4, and purchase the applicable support plan. For FileNet Fax customers making the transition to Open Text Fax Server, this program provides the following:

  • Conversion of FileNet Fax to Open Text Fax Server, RightFax Edition license
  • Full upgrade to Fax Server version 9.4
  • Updated RightFax Connector for FileNet Fax
  • One-year or multi-year support plan for Open Text Fax Server

For more information or to learn more about the transition from IBM FileNet Fax to Open Text Fax Server, please contact us by email or phone at (508) 359-1766.

Atticus Consulting

Atticus Consulting is a systems integrator that specializes in designing and implementing complete business information delivery and document automation solutions by partnering with the industry’s leading solutions providers and leveraging our consultants’ years of industry expertise to ensure a smooth and reliable transition. With clients ranging from mid-sized business to Fortune 100 companies, Atticus Consulting has the expertise to assess, recommend and implement the best solution for your business.

We have over 10 years experience helping our clients save time, money and resources implementing document automation solutions. As the most experienced RightFax and TeleForm partners in New England, we provide complete solutions in the field of fax automation, document capture, form processing, and document archival.

This blog will provide updates about Atticus Consulting and the fax and document automation industries.